Terms and Conditions
1. General Information
1.1 These purchase and sale rules (hereinafter — the "Rules") establish the rights, obligations, and responsibilities of the person purchasing goods in the online store www.purepluses.com (hereinafter — the "Buyer") and MB "Domus Aesthetica" (hereinafter — the "Seller") when purchasing goods from the online store. By purchasing goods in the online store, the Buyer agrees to the application of these Rules.
1.2 The Seller reserves the right to change, modify, or supplement the Rules at any time, as required by law. Continued use of the website means acceptance of the updated Rules. Registered users will be notified of major changes via email.
1.3 The Buyer agrees not to reproduce, copy, sell, or resell goods without the Seller’s explicit written permission.
1.4 The right to purchase from the online store www.purepluses.com is granted to:
1.4.1. Legally capable individuals, i.e., persons of legal age whose legal capacity has not been restricted by court order;
1.4.2. Minors aged fourteen to eighteen, only with the consent of parents or guardians, except in cases where they independently manage their income;
1.4.3. Legal entities;
1.4.4. Authorized representatives of the aforementioned individuals.
1.5 By agreeing to the Rules, the Buyer confirms that they have the right to purchase goods from www.purepluses.com.
2. Personal Data Protection
2.1 The Buyer may place an order in the online store www.purepluses.com without registering.
2.2 When ordering goods, the Buyer must provide the necessary personal data required for order fulfillment: name, surname, delivery address, phone number, and email address.
2.3 The Seller processes the Buyer's data by the Privacy Policy, which contains important provisions of these Rules. The Buyer is encouraged to read it carefully and ensure they fully understand and accept its terms.
2.4 If the Buyer requests, personal data may be corrected or deleted as permitted under GDPR laws. The Buyer can email the Seller at info@purepluses.com to make such requests.
3. Formation of the Purchase-Sale Agreement
3.1 The agreement between the Buyer and the Seller is considered concluded when the Buyer selects goods, adds them to the cart, clicks the "Pay" button, and makes the payment.
3.2 Once the order is placed and paid for, the Buyer will receive an email confirmation of the order.
4. Buyer’s Rights
4.1 The Buyer has the right to purchase goods from www.purepluses.com following these Rules.
4.2 The Buyer has the right to cancel the purchase agreement within 14 (fourteen) business days from the delivery date by notifying the Seller in writing (via email), specifying the returned item, order number, and reason for the return.
4.3 The right specified in clause 4.2 is implemented per the Civil Code and the Government of the Republic of Lithuania’s resolution on retail trade rules.
4.4 Returns are only accepted for unopened and unused products. Opened or used superfood products cannot be returned due to hygiene and health safety reasons.
4.5 If a product is damaged during delivery or is otherwise unfit for use, the Buyer may request an exchange by submitting visual proof (photos or videos) via email to info@purepluses.com.
5. Buyer’s Obligations
5.1 The Buyer must pay for the goods, including delivery fees (if applicable), and accept the ordered goods. Payments are processed through the Stripe and PayPal payment gateways.
5.2 If any registration details change, the Buyer must update them immediately by contacting info@purepluses.com.
5.3 The Buyer agrees to use the online store fairly and properly without disrupting its operation. If the Buyer violates this obligation, the Seller has the right to restrict, suspend, or terminate access without prior notice.
5.4 The buyer must ensure that the received item matches the order before using a product.
6. Seller’s Rights & Obligations
6.1 The Seller may restrict or terminate access if the Buyer disrupts the website's stability and security.
6.2 The Seller may temporarily or permanently suspend the online store’s operation without prior notice.
6.3 The Seller must respect the Buyer’s privacy and process personal data according to the Privacy Policy.
6.4 If a product is out of stock, the Seller must inform the Buyer and offer a resolution (e.g., a refund or delayed delivery).
6.5 If the Buyer exercises the right to return a product under clause 4.2, the Seller must refund the amount paid within 10 (ten) business days after receiving the returned product.
7. Prices and Payment
7.1 Product prices may change without notice.
7.2 Prices are displayed in USD, including VAT. Delivery fees apply if specified.
7.3 Payments can be made via Stripe and PayPal.
8. Shipping
8.1 Goods are delivered using SendParcel.com.
8.2 Buyers must provide an accurate shipping address and accept the package upon delivery.
8.3 If a package is lost or stolen, the Buyer must file a claim with SendParcel.com. If the courier confirms loss, the Seller will send a replacement at no cost.
8.4 Buyers are responsible for covering customs duties or import fees for international orders. The Seller will assist in customs matters, but the ultimate responsibility lies with the Buyer.
9. Returns and Exchanges
9.1 Returns are only accepted for unopened, unused products.
9.2 Buyers must submit a return request via email at info@purepluses.com, including visual proof if the item is damaged.
9.3 Returns are not accepted after 14 days of delivery COMPLETION.
9.4 Buyers cover return shipping costs.
9.5 Exchanges are allowed only if the product arrives damaged or unfit for consumption. Visual proof must be provided.
10. Liability and Health Disclaimer
10.1 The Seller is not liable for any indirect, incidental, or consequential damages, including loss of income due to delays.
10.2 The Buyer agrees that PurePluses products are not intended to diagnose, treat, or cure any disease. Customers should consult a healthcare professional before use.
11. Force Majeure
11.1 The Seller is not liable for any delays caused by unforeseen events (natural disasters, pandemics, supplier issues).
12. Dispute Resolution
12.1 If a dispute arises, the Buyer must first contact the Seller via email at info@purepluses.com.
12.2 Buyers are protected by the EU Online Dispute Resolution (ODR) platform.
13. Final Provisions
13.1 These Rules comply with Lithuanian and EU law.
13.2 Disputes are resolved through negotiations or legal proceedings in Lithuanian courts.
13.3 For any inquiries, contact info@purepluses.com.